At HerbsHub, we are committed to delivering high-quality herbal products. Due to the nature of our products, we follow a transparent and fair return policy.
🔁 Returns
- Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
- You must request a return within 48 hours of delivery.
- The product must be unused, unopened, and in original packaging.
📸 Proof Required
To process your return request, please share:
- Clear photos or videos of the product
- Order ID and details
Send details to: support@herbshub.in
🚫 Non-Returnable Items
- Opened or used products
- Perishable items (like herbal juices)
- Products damaged due to misuse
💰 Refund Policy
- Once your return is approved, the refund will be processed within 5–7 business days.
- Refund will be credited to the original payment method or as store credit.
🔄 Replacement Policy
- In case of damaged or incorrect items, we offer replacement instead of refund, wherever applicable.
📦 Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once shipped, cancellation is not possible.
🔒 Privacy Policy – HerbsHub
At HerbsHub, your privacy is extremely important to us. This policy explains how we collect, use, and protect your information.
📌 Information We Collect
We may collect the following details:
- Name, phone number, email address
- Shipping and billing address
- Payment details (secured via third-party payment gateways)
🎯 How We Use Your Information
- To process and deliver your orders
- To communicate updates, offers, or support
- To improve our website and services
🔐 Data Protection
- We use secure technologies and encryption to protect your data
- Your personal information is never sold or shared with third parties, except for order processing (courier/payment partners)
🍪 Cookies
- Our website may use cookies to enhance your browsing experience
- You can disable cookies in your browser settings if preferred
📢 Third-Party Services
We may use trusted third-party services for:
- Payment processing
- Shipping and delivery
These providers follow their own privacy policies.
👤 Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Opt-out of marketing communications
🔄 Policy Updates
We may update this policy from time to time. Changes will be posted on this page.
📞 Contact Us
If you have any questions about this Privacy Policy, contact us at:
📧 support@herbshub.in